Refund policy

Free Refunds (30 Days)

We offer free refunds within 30 days of delivery.
If something isn’t right with your order, you have 30 days from the date you receive it to request a refund.

To process your refund, we’ll just need your order number or proof of purchase.

To start a refund request, please contact us at:
support@bydesignthreads.com
Call or Text: (509) 906-3139

Refund Process

Once your refund is approved, it will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may take additional time to post the refund.

You don’t need to return your item.
We don’t require physical returns — once your refund is approved, you can keep the item and we’ll take care of the rest.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us and we’ll make it right.

In these cases, we’ll offer a refund or replacement at no additional cost.

Exchanges

We don’t offer direct exchanges at this time.

The easiest way to get a different item is to request a refund for your original purchase. Once your refund is approved, you may place a new order for the desired item.

European Union Customers – 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification.

Once approved, a refund will be issued to your original payment method.
No physical return is required.

Late or Missing Refunds

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
support@bydesignthreads.com
Call or Text: (509) 906-3139