Shipping policy

 

Thank you for shopping with By Design Threads. Below you’ll find everything you need to know about how your order is processed and delivered.

 

 

Order Processing Time

All of our products are made to order.

Please allow 2–5 business days for order processing and production before your order ships. Processing times may vary during high-demand periods, holidays, or promotions.

Once your order has been processed, it will be handed off to the shipping carrier.

 

 

Shipping Times

Shipping times vary based on your location and the shipping method selected at checkout.

Estimated delivery times:

  • United States: 3–7 business days

  • International: 7–21 business days

These are estimated delivery times and may vary based on location and carrier conditions.

 

 

Shipping Rates

Standard U.S. shipping: $5
Free shipping on orders $75+

 

 

Tracking Information

Once your order ships, you’ll receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear after shipment.

 

 

Delays & Carrier Issues

While we do our best to ensure timely delivery, shipping delays can occasionally occur due to:

  • Carrier issues

  • Customs processing

  • Weather conditions

  • Incorrect or incomplete shipping addresses

  • Other events outside of our control

If your order appears delayed or stuck in transit, the fastest way to get updates is to contact the carrier directly using the tracking information provided.
If you’re unsure how to proceed, feel free to reach out and we’ll help where we can.

 

 

Lost or Missing Packages

If your tracking information shows that your package was delivered but you’re unable to locate it:

  • Check with neighbors or household members

  • Contact the carrier to file a claim

If you’re unable to resolve the issue, contact us and we’ll do our best to help.

 

 

Damaged or Incorrect Orders

Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us and we’ll make it right.

Reach us at:

Please include your order number and photos of the issue so we can assist you in accordance with our Refund Policy.

 

 

Address Accuracy

Please ensure your shipping address is correct at checkout.
Orders shipped to incorrect addresses provided at checkout are not eligible for replacement or refund.

 

 

Questions

If you have any questions about shipping, feel free to contact us anytime.